Contact Our Export Team

All enquiries are handled by WhatsApp message, WhatsApp call or direct phone call. This website deliberately has no enquiry form — export questions are settled faster in conversation.

WhatsApp message or call: +91 63772 07567

What to include in your first message

1. Products and colours you need
2. Size bands in millimetres
3. Quantity per line, in tonnes
4. Packing format and whether it is for retail or contractor resale
5. Destination port or city, and preferred Incoterm

How to structure a fast, quotable enquiry

The enquiries that get a quotation back fastest are the ones sent as a single, complete message rather than a back-and-forth. If you are quoting several products, list them one line at a time — product, size, quantity — rather than describing the order in prose. If you already have a specification sheet, drawing or reference photo, send it in the same message; a photo of the colour or finish you want often saves several rounds of description.

What happens after you message us

• — We confirm we understood your specification, or ask for the missing detail
• — We recommend a grade and packing format if you are not sure which to choose
• — We prepare a quotation with stone and packing costed as separate lines
• — We arrange samples or batch photographs if you request them
• — We confirm loading and documentation once the order is agreed

Response expectations

A complete enquiry — products, sizes, quantities, packing and destination — can usually be quoted in one exchange. Enquiries missing several of these details take longer simply because we have to ask before we can price accurately. WhatsApp message is the fastest route for a written quotation you can forward internally; a WhatsApp call or phone call suits complex or project-based requirements better, where talking through the specification is quicker than typing it.

WhatsApp or phone — which to use

Use WhatsApp message for standard product enquiries, sample requests and anything you want in writing for your own records. Use a WhatsApp call or direct phone call when a project has multiple products, phased delivery or a specification that is easier to explain in conversation than to type out. Either route reaches the same export team.

Checklist before you press send

• — Product, colour and size band written as separate items, not one long sentence
• — Quantity per line in tonnes, and whether it is a one-off or repeat order
• — Packing format you expect to use for resale
• — Destination port or city, and your preferred Incoterm if you already know it
• — Any reference photo, drawing or specification sheet attached to the same message

Contact FAQs

What information should my first WhatsApp message include?

Product and colour, size band in millimetres, quantity in tonnes per line, the packing format you resell in, and the destination port or city. With those five items we can usually quote in the first reply.

How quickly do you reply to an enquiry?

Messages are answered during Indian business hours (IST, UTC+5:30), usually the same working day. Enquiries sent overnight are picked up the next morning IST.

Do you have an enquiry form or email address?

No. WhatsApp message and WhatsApp call are the only channels we publish, so your specification, photographs and quotation all stay in one thread with the export team.

Can I call instead of messaging?

Yes — you can place a WhatsApp voice call on the same number. We usually recommend sending the written specification first so the call can be spent on packing, pricing and loading rather than on details.

Will you quote in my currency and Incoterm?

Quotations are normally issued FOB load port in USD, and we can also work to CIF or CFR your destination port. Tell us the Incoterm you buy on and we set the quotation on that basis.

Do you quote part-container orders?

Yes, for trial orders and mixed product lists. Most buyers move to full 20 ft container loads once a grade is approved, because the freight cost per tonne drops sharply.

Before you message